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Olikka fetch, structure and deliver information from existing infrastructure to deliver smart real time assistants to increase business capability.

Use Cases


• Change Management
• Internal Assistant
• Corporate FAQ’S
• Council Concierge
• Sales Assistant
• Product Selector Tool
• Customer Service Bot
• Office 365 FAQ’S
• Windows 10 FAQ’S

Why Digital Enterprise Assistants?

$16 MILLION

The amount NAB expects it can save through virtual assistants in business banking, due to the sheer volume of calls it receives about relatively simple matters which their BOT can address.

1K + QUERIES

The number of customer on a busy day that Air New Zealand’s assistant will receive in peak demand times.

15 NPS POINTS

The total amount NAB expects to lift its Net Promoter Score over the next three years due to their virtual assistants delivering happy customer outcomes.

COMMUNITY ENGAGEMENT

• Help provide the community with quick responses to commonly asked questions “What are your opening hours?”

• Provide answers based on location – Where is the nearest library?

• Provide answers for authenticated users – What is my account balance?

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CUSTOMER SERVICE

• Engage in conversations with customers to drive an outcome “I want to buy a TV”

• Provide customers with quick responses to commonly asked questions “What are your opening hours?”

• Provide product information to customer service staff “How do I add an additional contact to an account?”

• Digital assistant to customer service staff – Ask Ollie for help to get quick answers

• Provide an additional sales channel – 24/7 online sales assistant

EMPOWER YOUR EMPLOYEES

• Use the assistant for corporate FAQ

• Change Management for Windows 10 & Office 365 implementation

• Log Service Desk tickets ServiceNow, Remedy, ZenDesk or Manage Engine

• New software / hardware request

• Replace paper based forms requests

• Provide product information to customer service staff

• Digital assistant to customer service staff

• Find available meeting rooms

• Log sick days or leave & check leave balance

Introducing Ollie, Olikka’s Digital Enterprise Assistant.

Ollie is connected

Avoid Bot sprawl and user confusion. Instead of having an assistant for every app choose Ollie and connect all of your apps to the one interface.

  • Cortana
  • Amazon Alexa
  • Facebook Messenger
  • Microsoft Teams
  • Slack
  • Skype
  • Web Interface
  • KIK

Ollie works with your apps

Powerful enough to leverage your internal apps through API’s or robotic process automation. Ollie can be plugged into any application providing your users the information they require and more. Examples include:

  • NetSuite
  • SAP
  • HubSpot
  • SalesForce
  • Airtable
  • Pipedrive
  • Office 365
  • Servicenow