Olikka fetches, structures and delivers information from existing infrastructure to deliver smart real time assistants to increasebusiness capability.
IT Help Desks of the future: Self Service Hub
The Self Service Hub by Olikka
Self Service Hub introduces a modern, intelligent way to interact with your corporate systems, accelerating resolution time for users, while also easing the burden on support staff.
Advanced Visitor Sign In: Front Desk Concierge
Visitor Sign In Concierge
Built on the AWS Summerien platform the Visitor Sign In Concierge by Olikka has been developed to automate the customer welcome and induction process. Through facial recognition and the ability for the solution to tap into Office 365, the Concierge will welcome visitors, understand visitor meeting details including meeting venue, meeting host and time, while also printing a visitor name tag.
With more features pipelined, this AI solution will only get smarter and more powerful.
The amount NAB expects it can save through virtual assistants in business banking, due to the sheer volume of calls it receives about relatively simple matters which their BOT can address.
1K + QUERIES
The number of customers on a busy day that Air New Zealand’s assistant will receive in peak demand times.
15 NPS POINTS
The total amount NAB expects to lift its Net Promoter Score over the next three years due to their virtual assistants delivering happy customer outcomes.
• Help provide the community with quick responses to commonly asked questions “What are your opening hours?”
• Provide answers based on location – Where is the nearest library?
• Provide answers for authenticated users – What is my account balance?
• Engage in conversations with customers to drive an outcome “I want to buy a TV”
• Provide customers with quick responses to commonly asked questions “What are your opening hours?”
• Provide product information to customer service staff “How do I add an additional contact to an account?”
• Digital assistant to customer service staff – Ask Ollie for help to get quick answers
• Provide an additional sales channel – 24/7 online sales assistant
EMPOWER YOUR EMPLOYEES
• Use the assistant for corporate FAQ
• Change Management for Windows 10 & Office 365 implementation
• Log Service Desk tickets ServiceNow, Remedy, ZenDesk or Manage Engine
• New software / hardware request
• Replace paper based forms requests
• Provide product information to customer service staff
• Digital assistant to customer service staff
• Find available meeting rooms
• Log sick days or leave & check leave balance
Introducing Ollie, Olikka’s Digital Enterprise Assistant.
Ollie is connected
Avoid Bot sprawl and user confusion. Instead of having an assistant for every app, choose Ollie and connect all of your apps to the one interface.
- Amazon Alexa
- Facebook Messenger
- Microsoft Teams
- Web Interface
Ollie works with your apps
Powerful enough to leverage your internal apps through API’s or robotic process automation. Ollie can be plugged into any application providing your users the information they require and more. Examples include:
- Office 365