Mobile Workforce Management

Olikka delivered a modern endpoint management platform for Treasury Wine Estates that enabled their staff to self-service the provisioning and on-boarding of any device with no involvement from IT. No more operating system deployment. No more task sequences. No more driver packaging.

Challenge

The client required a modern windows workspace solution that eliminates reliance on traditional IT-driven device onboarding whilst maintaining security posture per client’s requirements. The goal was to enable internal users to self-serve the device onboarding process without need for IT support.

Outcome

Olikka provided technical and consulting services to deliver a Modern Management solution. This is powered by Microsoft 365 cloud. It includes Azure AD, Endpoint Manager (Intune), Autopilot and Desktop Analytics. This kind of setup is ideal for a mobile workforce. It also allows the client to extend provisioning, management and support capabilities to devices that are not always connected to the internal network. 

The first phase was planning and design wherein Olikka focused on discovery of current end user computing environment and design workshops for modern windows workspace. Once the modern windows workspace solution design was approved by client, Olikka commenced the build phase. 

Olikka’s Modern Management solution includes building the Azure AD platform and integration with Active Directory. Commonly used apps will be added to Microsoft Intune and Windows Hello for Business for Windows 10 will also be configured. 

The solution was delivered to 10 users for a pilot run. During this transition period, Olikka provided hyper-care support and fine-tuned the solution based on initial feedback. The team also developed a configuration settings document which was turned over to the client. 

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