We have some exciting news to share as we announce the launch of our new support service, Olikka Critical Incident Response Services. Providing your organisation first class customer service through relevant and responsive support for all of your Microsoft software and cloud services.
Driven by Olikka’s expert services team, customer first attitude and our strong relationship with Microsoft, Olikka Critical Incident Response Services provide a single point of contact and escalation for all critical issues relating to your environment
Olikka Critical Incident Response Services also gives you access to valuable proactive services such as health checks, technical project reviews, infrastructure assessments and architecture development
Some of Olikka Critical Incident Response Services benefits:
• SLA's to suit your requirements - customisable to suit your needs
• Backed by vendor end-to-end support
• Delivered Locally, by Olikka techs familiar with your environment; directly connect with friendly and supportive people that are knowledgeable, empowered, and great communicators
• Save up to 45% on your current premier support solution
Reactive Support
Olikka’s highly trained services team will support each issue through to resolution. Over the last 10 years Olikka have developed a paradigm called OTR (Own to Resolution). OTR provides confidence and peace of mind knowing that your critical issues will be dealt with effectively and efficiently.
OTR delivers:
Assignment of an issue to a single owner
• Defined process flow to deal with escalations
• Onsite visits as needed to resolve each issue
Proactive Support
Proactive Support is designed to help you work on issues or problems that may not necessarily be time sensitive, but still pose a risk over time. Proactive Support is aimed at improving operations, ensuring minimal business disruption and providing assistance in planning and architecture.
Proactive Support is typically categorised in these areas:
• Unplanned Proactive Support Assistance
• Proactive Assessments and future state technology assistance
Preventative Support
Preventative Support involves identifying root causes to recent issues or recurring issues. These may only occur intermittently and as such are not deemed as urgent issues, or may inherently require more effort to resolve.
Proactive Assessments
Proactive Assessments are designed to identify potential configuration or security issues that could have a significant impact today or in the future. Olikka assessments are conducted by our highly trained and experienced engineers who look beyond the primary product or solution when running an assessment.
Proactive Assessments include:
• Cloud readiness assessments
• Technical Project reviews
• Health assessments
• System Center health checks
Start enjoying the benefits of Olikka Critical Incident Response Services today, get in touch for more information.
