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OLIKKA SERVICE PLANS

Take the worry and administration out of your System Integrator engagement. Olikka’s Service Plans are an on-going partnership building continuity and great business outcomes.

ADVISORY SERVICES

It’s hard to get somewhere when you don’t know where you’re going. Olikka works on strategy, architecture and provides advice for you to confidently and continually move your
business forward.

  • Strategy
  • Architecture
  • Advice

Technology moves fast. Olikka can help you keep up and keep keeping up.

This service is designed to:

  • Understand your business and technology needs
  • Educate and advise on available and emerging technologies and trends
  • Collaboratively define or contribute to your strategy and/or architecture
  • Help you execute, stay on track and adapt to change
  • Strategy
  • Architecture
  • Advice

Technology moves fast. Olikka can help you keep up and keep keeping up.

This service is designed to:

  • Understand your business and technology needs
  • Educate and advise on available and emerging technologies and trends
  • Collaboratively define or contribute to your strategy and/or architecture
  • Help you execute, stay on track and adapt to change

EXPERT SERVICES

Using creativity, speed and efficiency, Olikka’s expert staff implement, maintain and support your projects to provide a significant business advantage. Enterprise computing, digital transformation, artificial intelligence or a mix of all, Olikka will consistently deliver amazing solutions for your business.

  • Implementation
  • Maintenance
  • Technical Support

You’re busy. Let Olikka’s experts help run things.

This service is designed to help you operate your IT environment by:

  • Implementing upgrades, uplifts and new ways of working
  • Maintaining integrity, reliability and consistency
  • Supporting BAU issues and moves/adds/changes
  • Implementation
  • Maintenance
  • Technical Support

You’re busy. Let Olikka’s experts help run things.

This service is designed to help you operate your IT environment by:

  • Implementing upgrades, uplifts and new ways of working
  • Maintaining integrity, reliability and consistency
  • Supporting BAU issues and moves/adds/changes

PREMIUM SUPPORT

For ultimate peace of mind, the Olikka Premium Support Service Plan provides you with expert incident management and product support 24/7. Keep your staff productive and your business online performing at it’s best.

  • Incident Management
  • Product Support
  • 24/7

Your business runs on software. Olikka understands.
This service is designed to provide support for critical issues by:

  • Reacting to and managing incidents to resolution, 24/7
  • Proactively assessing health of critical systems
  • Escalating to and working directly with software vendors on your behalf to troubleshoot and resolve issues that may be a software defect or bug
  • Priority 1 Incident Management
  • Product Support
  • 24/7

Your business runs on software. Olikka understands.

This service is designed to provide support for critical issues by:

  • Reacting to and managing incidents to resolution, 24/7
  • Proactively assessing health of critical systems
  • Escalating and working directly with vendors on your behalf to troubleshoot and resolve issues that may be a software defect or bug