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Olikka Service Plans

 

Take the worry and administration out of your System Integrator engagement. Olikka’s Service Plans are an on-going partnership building continuity and great business outcomes.

Advisory Services
We understand the intersections between your
business demands and the potential of new technologies. We’ll guide you on the path to shape your organisation’s future direction – balancing your big transformational challenges against the practical realities of sustaining your business.
  • We understand the intersections between your business demands and the potential of new technologies. We’ll guide you on the path to shape your organisation’s future direction – balancing your big transformational challenges against the practical realities of sustaining your business.
  • - Strategy
    - Architecture
    - Advice
  • This service is designed to:

    - Discover, define, and develop your digital and architecture strategies focused on the business value you can derive from investment (rather than just the technology)

    - Educate and advise on current and emerging technologies and trends

    - Help you realise the benefits of digital transformation, and support you and your users as you adapt to these changes
Expert Services
We understand the intersections between your
business demands and the potential of new technologies. We’ll guide you on the path to shape your organisation’s future direction – balancing your big transformational challenges against the practical realities of sustaining your business.
  • Using creativity, speed and efficiency, Olikka’s expert staff implement, maintain and support your projects to provide a significant business advantage. Enterprise computing, digital transformation, artificial intelligence or a mix of all, Olikka will consistently deliver amazing solutions for your business.
  • - Implementation
    - Maintenance
    - Technical Support
  • You’re busy. Let Olikka’s experts help run things.

    This service is designed to help you operate your IT environment by:- Implementing upgrades, uplifts and new ways of working

    - Maintaining integrity, reliability and consistency

    - Supporting BAU issues and moves/adds/changes
Premium Support
We understand the intersections between your
business demands and the potential of new technologies. We’ll guide you on the path to shape your organisation’s future direction – balancing your big transformational challenges against the practical realities of sustaining your business.
  • For ultimate peace of mind, the Olikka Premium Support Service Plan provides you with expert incident management and product support 24/7. Keep your staff productive and your business online performing at it’s best.
  • - Incident Management
    - Architecture
    - Advice

  • Your business runs on software. Olikka understands.

    This service is designed to provide support for critical issues by:

    - Reacting to and managing incidents to resolution, 24/7

    - Proactively assessing health of critical systems

    - Escalating and working directly with vendors on your behalf to troubleshoot and resolve issues that may be a software defect or bug