Critical Incident Response

Olikka's Critical Incident Response services take ownership of your critical issues and escalates to vendors seamlessly on your behalf. You’re in safe hands when you choose Olikka’s best in class team to manage your critical incidents.
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Available for you

Get support when you need it at the level that suits you – choose your coverage, whether it’s 24x7, extended hours or business hours support

We're the experts

You can trust our Modern Work, Security and Cloud Support Services staff to identify, resolve and own an incident to through to resolution.

Reduce your risk

Our experienced team is ready to take the reins any time - reducing the impact of critical incidents on your business.

Backed by Microsoft

And if the problem needs additional support, we escalate to Microsoft and seamlessly manage to resolution.

A cool head in a crisis

Our customers appreciate our calm approach - you can rely on us to keep calm and responsive when you need us most.

Choose what works for you

You don’t need to jump through hoops to work with us – resolve your issues as your work, choosing to call, message or chat with our helpful team. And if you want to go old school, then email is fine, too.

Visibility. Always.

Not only can you log and manage tickets any time, from any device - our customer portal gives you immediate connection to what’s going on. And of course we’ll send you regular reports and review our services consistently - at Olikka, we love feedback!

Reduce your current support costs.

Our customers tell us that we’re saving them up to 40% on their support contracts. It’s a no-brainer to switch to Olikka.

Management of your critical incidents & problematic issues, by Olikka's best-in-class team.

Incident Response Support

Peace of mind to know that Olikka is there to assist when a critical issue occurs.

Includes:

Olikka provides services to support the following Modern Work solutions:

  • Dedicated support team
  • 9am-5pm support response
  • Access to all of Olikka's experts
  • 40 hours per year of incident response support
Starting from $3k
ex GST per month
Incident and Issue Support

Incident Response Support with Issue Resolution. Our technical experts will work with your team to make sure critical incidents do not repeat themselves.

Includes:

Olikka provides services to support the following Modern Work solutions:

  • Dedicated support team
  • 9am-5pm support response
  • Access to all of Olikka's experts
  • 140 hours per year for incident response support
  • Issue resolution, root cause analysis and long-term cases
  • Non-urgent issue support
Starting from $7k
ex GST per month
Preventative Support

Pro-active support to improve system performance and reliability, ensuring minimal business disruption. Olikka will assess and remediate potential issues to reduce likelihood of critical incidents.

Includes:

Olikka provides services to support the following Modern Work solutions:

  • Dedicated support team
  • 9am-5pm support response
  • Access to all of Olikka's experts
  • 220 hours per year for incident response support
  • Issue resolution, root cause analysis and long-term cases
  • Non-urgent issue support
  • Preventative support
  • Operation optimisation advice
  • Proactive assessments
Starting from $10k
ex GST per month

Solutions Options

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Solution Options

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Request Statement of Work

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  • We'll call you to explore your needs
  • You’ll get a Statement of Work in days
  • Click accept, and we'll on-board you into our support framework
  • Our team are ready to start within 5-10 days
  • Submit this form and we'll take if from here!
  • Modernise and future proof your applications
  • Deploy new releases in less time
  • Increase availability and performance
  • Reduce Total Cost of Ownership for your applications

Create a solution tailored to your needs

Don’t see a solution that suits you? No biggie, contact us and we’d be more than happy to customise a solution for you

Create a solution tailored to your needs

Incident Response Support
$
3k
PER MONTH

Peace of mind knowing that Olikka is there to assist when remediating a critical issue.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 40 hours per year for:
  • Incident response support
Incident and Issue Support
$
7k
PER MONTH

Incident Response Support with Issue Resolution. Our technical experts will work with your team to make sure critical incidents do not repeat themselves.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 140 hours per year for:
  • Incident response support
  • Issue resolution, root cause analysis and long-term cases
  • Non-urgent Issue Support
Preventative Support
$
10k
PER MONTH

Pro-active support to improve system performance and reliability, ensuring minimal business disruption. Olikka will assess and remediate potential issues to reduce likelihood of critical incidents.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 220 hours per year for:
  • Incident response support
  • Issue resolution, root cause analysis and long-term cases
  • Non-urgent Issue Support
  • Preventative support
  • Operation optimisation advice
  • Proactive assessments
Options
$
0k
PER MONTH
100
 x Additional hours per year
$
4k
 per month
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
* Standard support hours are 9am-5pm AEST
Total Summary
Total Price of Selected Plan and Options
$
0k
Incident Response Support
+
$
0k
Options
$
00k
TOTAL PER MONTH
Create quote

Best-in-class support services delivered the Olikka way.

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Frequently Asked Questions

Why should I choose Olikka over other organisations?

We aim to disrupt todays MSP's by delivering a local, forward thinking and responsive support service, done the Olikka way...

Why is Olikka's support model better?

We are adaptable and agile, and our key focus is delivering awesome results for our customers. We understand when our customers need a quick response or resolution and our primary goal is to provide a level of service to you that exceedes anything you have experienced before.

How does preventative support work?

We are creative. We think outside the box, if we see an issue we’ll implement solution to prevent it happening again. We aim to be your trusted advisor, and partner with you to continually improve your tech and the experience for your staff.

What is the Olikka way?

Customer service is what makes us tick. We live for feedback, we actively seek it to understand what is important to you and how we can work better together. That’s the Olikka way.