Olikka Expert Services

Do you find it hard to get access to an expert to help with projects or an increasing workload?
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Olikka can help relieve the pain. Our experts help run & improve your tech through regular planned days for innovation, an allocation of unplanned days when needed and priority passes for urgent tasks. Olikka takes the worry out of delivery.

Implement

We introduce new tech, perform your upgrades and uplifts and actively foster new ways of working. Olikka experts make sure things run smoothly.

Maintain

Proactive maintenance programs extends the life of your tech - improving integrity, reliability and consistency of your environment.

Support

Our team is just a phone call, chat message, or email away to support your BAU issues and moves/adds/changes.

Advise

Our team are specialists in your tech and we love to share that knowledge so you can get the best possible outcomes.

Work Structure

Regularly scheduled days allow you to define set tasks to address issues. Sprint days support completion of mini-projects or innovations, and unplanned days are there when you need urgent assistance.

Service Management

Expert Services is completely managed by Olikka, in full consultation with you. Task-based management is managed through portal and regular planning and review meetings with your dedicated Olikka Senior Consultant sustain focus.

Priority Support

We always have your back - we have mechanisms in place to ensure you’ve always got support. Priority Passes can be used when critical issues emerge during business hours on a day we’re not scheduled.

Our experts help bridge the gap between build and run.

Olikka Expert Services

The Expert Services model is a very simple one: Olikka will work on a jointly defined and prioritised list of tasks and issues on scheduled days each week. If something urgent comes up on day when we’re not there we will provide support, to an SLA, through a different process.

Includes:
  • Coverage for a broad set of technologies through access to all of Olikka’s capabilities
  • No limits to the scope or level of technical work; flexible and supportive
  • SLA-backed support for urgent issues; 24/7
  • All work is prioritised and tracked, and overseen by a Senior Consultant
  • Full transparency of time and activities
  • Direct access to web-based Task Management system, including logging and prioritising tasks
  • Low administrative overheads; focus on maximising work activities
  • Server Monitoring with Dashboards

Included Days

  • Regular
  • Sprint
  • Unplanned

Service Management

  • Senior Consultant Oversight
  • Task Management
  • Server Monitoring

Priority Support

  • Business Hours Priority Pass
Starting from $6k
ex GST AUD per month

Solutions Options

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Solution Options

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Request Statement of Work

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  • We'll call you to explore your needs
  • You’ll get a Statement of Work in days
  • Click accept, and we'll on-board you into our support framework
  • Our team are ready to start within 5-10 days
  • Submit this form and we'll take if from here!
  • Modernise and future proof your applications
  • Deploy new releases in less time
  • Increase availability and performance
  • Reduce Total Cost of Ownership for your applications

Create a solution tailored to your needs

Don’t see a solution that suits you? No biggie, contact us and we’d be more than happy to customise a solution for you

Create a solution tailored to your needs

Incident Response Support
$
3k
PER MONTH

Peace of mind knowing that Olikka is there to assist when remediating a critical issue.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 40 hours per year for:
  • Incident response support
Incident and Issue Support
$
7k
PER MONTH

Incident Response Support with Issue Resolution. Our technical experts will work with your team to make sure critical incidents do not repeat themselves.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 140 hours per year for:
  • Incident response support
  • Issue resolution, root cause analysis and long-term cases
  • Non-urgent Issue Support
Preventative Support
$
10k
PER MONTH

Pro-active support to improve system performance and reliability, ensuring minimal business disruption. Olikka will assess and remediate potential issues to reduce likelihood of critical incidents.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 220 hours per year for:
  • Incident response support
  • Issue resolution, root cause analysis and long-term cases
  • Non-urgent Issue Support
  • Preventative support
  • Operation optimisation advice
  • Proactive assessments
Options
$
0k
PER MONTH
100
 x Additional hours per year
$
4k
 per month
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* Standard support hours are 9am-5pm AEST
Total Summary
Total Price of Selected Plan and Options
$
0k
Incident Response Support
+
$
0k
Options
$
00k
TOTAL PER MONTH
Create quote

Best-in-class support services delivered the Olikka way.

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Frequently Asked Questions

Why should I choose Olikka over other organisations?

We aim to disrupt todays MSP's by delivering a local, forward thinking and responsive support service, done the Olikka way...

Why is Olikka's support model better?

We are adaptable and agile, and our key focus is delivering awesome results for our customers. We understand when our customers need a quick response or resolution and our primary goal is to provide a level of service to you that exceedes anything you have experienced before.

How does preventative support work?

We are creative. We think outside the box, if we see an issue we’ll implement solution to prevent it happening again. We aim to be your trusted advisor, and partner with you to continually improve your tech and the experience for your staff.

What is the Olikka way?

Customer service is what makes us tick. We live for feedback, we actively seek it to understand what is important to you and how we can work better together. That’s the Olikka way.