Olikka Support Services

Easy. Personal. Local
Reach a person directly through phone, chat or email. Our A-team based in Melbourne is ready to support you. We understand you and address your issues proactively.

Available for you
Get support when you need it at the level that suits you – choose your coverage, whether it’s 24x7, extended hours or business hours support

We're the experts
You can trust our Modern Work, Security and Cloud Support Services staff to identify, resolve and own an incident to through to resolution.

Get ahead of issues
Let's be honest. It’s better to avoid problems in the first place. Through preventative maintenance, we can minimise issues by 75%. Isn't that a better KPI than closed tickets?
Hypercare. On-boarding sorted
Make tech onboarding easier with Hypercare. We provide your team with an intensive level of support during the deployment phase. Starting from 4 weeks and extending to 12 weeks, Hypercare can be tailored to your needs.
Responsive. Creative. Caring
Olikka’s magic mix of Support blends preventative maintenance, ultra-responsiveness and expertise. Our Support Services Framework is founded on our core values and defines how we partner with our customers to deliver a great service.
Visibility. Always.
Not only can you log and manage tickets any time, from any device - our customer portal gives you immediate connection to what’s going on. And of course we’ll send you regular reports and review our services consistently - at Olikka, we love feedback!
Choose what works for you
You don’t need to jump through hoops to work with us – resolve your issues as your work, choosing to call, message or chat with our helpful team. And if you want to go old school, then email is fine, too.
We pride ourselves on being responsive, creative and caring.
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Create a solution tailored to your needs
Create a solution tailored to your needs
Best-in-class support services delivered the Olikka way.
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