Olikka Support Services

Sick of Support that cuts corners? | Make your job easier with the A-Team
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Easy. Personal. Local

Reach a person directly through phone, chat or email. Our A-team based in Melbourne is ready to support you. We understand you and address your issues proactively.

Available for you

Get support when you need it at the level that suits you – choose your coverage, whether it’s 24x7, extended hours or business hours support

We're the experts

You can trust our Modern Work, Security and Cloud Support Services staff to identify, resolve and own an incident to through to resolution.

Get ahead of issues

Let's be honest. It’s better to avoid problems in the first place. Through preventative maintenance, we can minimise issues by 75%. Isn't that a better KPI than closed tickets?

Hypercare. On-boarding sorted

Make tech onboarding easier with Hypercare. We provide your team with an intensive level of support during the deployment phase. Starting from 4 weeks and extending to 12 weeks, Hypercare can be tailored to your needs.

Responsive. Creative. Caring

Olikka’s magic mix of Support blends preventative maintenance, ultra-responsiveness and expertise. Our Support Services Framework is founded on our core values and defines how we partner with our customers to deliver a great service.

Visibility. Always.

Not only can you log and manage tickets any time, from any device - our customer portal gives you immediate connection to what’s going on. And of course we’ll send you regular reports and review our services consistently - at Olikka, we love feedback!

Choose what works for you

You don’t need to jump through hoops to work with us – resolve your issues as your work, choosing to call, message or chat with our helpful team. And if you want to go old school, then email is fine, too.

We pride ourselves on being responsive, creative and caring.

Modern Work Support Services

Supporting your users ability to stay productive and collaborate.

Includes:

Olikka provides services to support the following Modern Work solutions:

  • Windows 10 SOE & Modern Management
  • Windows Virtual Desktop
  • Amazon WorkSpaces
  • Intune and Device Management
  • Microsoft Managed Desktop
  • O365 and Teams
Starting from $2k
ex GST per month
Cloud Support Services

Supporting your modern cloud solutions delivered by Olikka's best-in-class team.

Includes:

Olikka provides services to support the following Cloud solutions:

  • Cloud Center of Excellence
  • Cloud Cost Management and Optimisation
  • Azure Support Services
  • Azure DevOps
  • AWS Support Services
  • AWS DevOps
  • Cloud DR Support Services
  • Cloud Backup Support Services

Starting from $2k
ex GST per month
Security Support Services

Olikka security experts delivering you peace of mind.

Includes:

Olikka provides services to support the following Security solutions:

  • IDAM (Okta, One Identity, MIM)
  • Single Sign-On
  • Identity Protection
  • Privileged Identity Management
  • MFA & Conditional Access
  • Cloud Access Security Broker
  • Office 365 Security
  • Azure Security Centre
  • Azure Sentinel
  • Endpoint Manager
  • Defender ATP
  • Compliance
  • Data Loss Prevention

Starting from $2k
EX GST PER MONTH

Solutions Options

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Solution Options

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Request Statement of Work

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  • We'll call you to explore your needs
  • You’ll get a Statement of Work in days
  • Click accept, and we'll on-board you into our support framework
  • Our team are ready to start within 5-10 days
  • Submit this form and we'll take if from here!
  • Modernise and future proof your applications
  • Deploy new releases in less time
  • Increase availability and performance
  • Reduce Total Cost of Ownership for your applications

Create a solution tailored to your needs

Don’t see a solution that suits you? No biggie, contact us and we’d be more than happy to customise a solution for you

Create a solution tailored to your needs

Incident Response Support
$
3k
PER MONTH

Peace of mind knowing that Olikka is there to assist when remediating a critical issue.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 40 hours per year for:
  • Incident response support
Incident and Issue Support
$
7k
PER MONTH

Incident Response Support with Issue Resolution. Our technical experts will work with your team to make sure critical incidents do not repeat themselves.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 140 hours per year for:
  • Incident response support
  • Issue resolution, root cause analysis and long-term cases
  • Non-urgent Issue Support
Preventative Support
$
10k
PER MONTH

Pro-active support to improve system performance and reliability, ensuring minimal business disruption. Olikka will assess and remediate potential issues to reduce likelihood of critical incidents.

Includes:
  • Designated support team
  • 9am-5pm support response
  • Leverage Olikka experts
  • 220 hours per year for:
  • Incident response support
  • Issue resolution, root cause analysis and long-term cases
  • Non-urgent Issue Support
  • Preventative support
  • Operation optimisation advice
  • Proactive assessments
Options
$
0k
PER MONTH
100
 x Additional hours per year
$
4k
 per month
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* Standard support hours are 9am-5pm AEST
Total Summary
Total Price of Selected Plan and Options
$
0k
Incident Response Support
+
$
0k
Options
$
00k
TOTAL PER MONTH
Create quote

Best-in-class support services delivered the Olikka way.

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Frequently Asked Questions

Is hypercare mandatory?

No, but we know it helps. Hypercare can be adjusted from 2 weeks through to 4 months. Whatever suits you.

Why should I choose Olikka over other organisations?

We aim to disrupt todays MSP's by delivering a local, forward thinking and responsive support service, done the Olikka way...

Why is Olikka's support model better?

We are adaptable and agile, and our key focus is delivering awesome results for our customers. We understand when our customers need a quick response or resolution and our primary goal is to provide a level of service to you that exceedes anything you have experienced before.

How does preventative support work?

We are creative. We think outside the box, if we see an issue we’ll implement solution to prevent it happening again. We aim to be your trusted advisor, and partner with you to continually improve your tech and the experience for your staff.

What is the Olikka way?

Customer service is what makes us tick. We live for feedback, we actively seek it to understand what is important to you and how we can work better together. That’s the Olikka way.